1.    Our Commitment: We strive to provide delicious, freshly baked goods and exceptional service. If you are not satisfied with your purchase, please contact us via text (630-384-9042) within 24 hours of pickup or delivery so we can make it right.

2.    Payment:

a.    Payment via Venmo (@sugarcrocusbakery) or Zelle (sugarcrocusbakery@gmail.com) is due in order to complete your order. Details for payment options will be provided with invoices and links can be provided upon request.

b.    Exceptions for exact cash payment may be made for orders under $30; this must be agreed to via email in advance. Cash payment (exact change only) is required at time of order pick up.

3.    Returns and Refunds:

a.    Because our products are handmade and perishable, refunds are generally not offered.

b.    If the product was made correctly but did not meet personal taste preferences, we graciously accept your feedback but will not offer any reimbursement.

c.     If a product does not meet our quality standards, or if we make a mistake in your order, partial or full refund may be issued provided we are notified & the product returned within 24 hours.

4.    Order Changes and Cancellation:

a.    Changes to orders, including cancellation, may be requested up to 2 days in advance of order pick up date. Cancellations made within this period will generally receive a credit for a future order to be used within 3 months.

b.    Orders cancelled within 2 days of the pick-up date will not be refunded, nor will orders not picked up during the agreed upon window.

5.    Custom Orders: We do not accept off-menu order requests at this time.

6.    Allergies and Ingredients: While we take precautions, our bakery processes wheat, dairy, nuts, soy, and other allergens. We cannot guarantee that any product is 100% free of allergens.

7.    Communication: You are welcome to contact us via email, text, or phone call. We will do our best to respond to all communications as quickly as possible, but please generally allow 48 hours (except in specific cases listed above). If a timely response is desired, please send a text message.

8. We are a new, small business and our customer service policy is evolving. We reserve the right to change these policies and act in accordance with most recently posted policies.